Driving Business Model Evolution through Digital Channels, Operational Excellence and Organisational Culture

The banking sector is currently faced with unprecedented competition and disruption, challenged with increased regulation, decreased cash rates and the emergence of Fintech disruptors.

This increase in competition, with an increasingly informed and digitally equipped customer at the centre, has prompted the big banking players to shift their strategy of dictating banking offerings to tailoring a strategy centric to the needs of the customer – a value proposition that has traditionally been the USP for Customer Owned Banks, Credit Unions, Mutuals and Building Societies alike.

With today's customer being spoiled for choice, Customer Owned Banks must now meet the demands of the modern consumer by evolving their business model through process excellence, digital banking strategies and organisational change.

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5 Focus Areas

Interactive Sessions

Meeting the needs of today’s Digital Customer

through omni-channel banking, tailored product mix and psychographic market segmentation to achieve a seamless customer experience

Real Situation Analysis

Business Model Evolution

through collaboration with strategic Fintech disruptors and partnerships with other Credit Unions and Mutuals to overcome scale and capital limitations

ISO Technical Committee

Process excellence and optimisation

by tackling real time payments with the NPP, replacing legacy systems and leveraging data to mitigate resource limitations and maximise return on investment

Reduce Costs and Improve Quality

Addressing the impact of regulation

by exploring capital adequacy requirements, CCR, CPS 220 and benchmarks for effective risk management

Networking Opportunities

Organisational culture development

by offering alternative employee value propositions, fostering a purpose driven culture and creating a winning digital strategy to connect with the younger employment market

Why Attend?


Learn from over 16+ local and international expert speakers from the Customer Owned Banking Segment spanning across Mutuals, Credit Unions and Building Societies


See how leaders are addressing modern banking challenges, through strategic partnerships, process excellence, omni-channel banking, business model evolution, and organisational change


Build your professional network of decision makers and senior executives in the industry, through interactive sessions, panel discussions, champagne roundtables, and more


Discover practical solutions through 10+ case studies about leveraging data, creating digital engagement, personalising service, Fintech collaboration and overcoming scale and capital limitations


Leverage on expert knowledge and solve real business issues collaboratively as part of our interactive solutions clinics


Join countless networking opportunities including speed networking, discussion tables, networking breaks, corporate lunches and a cocktail evening

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